Política de reembolso

We want you to be confident in what you order. If something is not right, you can return it — and we never charge a restocking fee.

1. Your return window

You have 30 business days from the date of delivery (approximately six weeks) to request a return. Returns requested after that window cannot be accepted.

2. Condition of returned items

To be eligible for a return, an item must be:

in the same condition in which you received it;
unused and unopened, with all seals intact;
complete, with all original packaging, inserts and labels; and
accompanied by proof of purchase, such as your order number or order confirmation email.

Items that have been opened, used, or had their seal broken cannot be returned. This is a safety and hygiene requirement that applies to every item we sell, without exception.

3. Items that cannot be returned

Items that have been opened, used, or had their seal broken.
Items marked final sale at the time of purchase.
Items returned more than 30 business days after delivery.
Items that were not purchased from pdothreadstore.com.

4. How to start a return

Email us at kyra@aurocn.com with your order number and the reason for the return. We reply within 24 hours on business days.
We confirm whether the return is approved and give you the return address, together with instructions on how and where to send the parcel.
Send the parcel back to the return address we give you.

Please do not send anything back before you have contacted us. A parcel that arrives without a return authorisation cannot be matched to an order and may be refused. Please also do not send returns to the address printed on the product packaging or to our registered office — returns must go to the return address we give you.

5. Return shipping costs

Return shipping costs are the customer's responsibility. We do not provide prepaid return labels.

We never charge a restocking fee on returns that meet the conditions in section 2.

6. Refunds

Once your return arrives and has been checked, we issue a refund to your original payment method.

We process the refund within 14 business days of receiving and approving your return.
Depending on your bank or card issuer, it may then take up to a further 14 days for the amount to appear on your statement.

Refunds are always issued to the original payment method.

7. Damaged, defective, missing or incorrect items

These are handled on a faster path.

your order number;
a short description of the problem; and
photographs of the item and its packaging.

Please contact us first — we will review your case and confirm the options available to you. Depending on the case we may ask you to return the item to the address we provide, or we may not need it back at all.

8. Exchanges

If you would like a different specification or quantity in place of the item you received, contact us at kyra@aurocn.com. We will confirm availability and arrange the exchange. Any difference in price between the two items is charged or refunded at the time of exchange.

9. Cancelling an order

An order can be cancelled within 24 hours of being placed, as long as it has not yet been dispatched, and we will refund you in full. After 24 hours your order has entered production and can no longer be cancelled; if you no longer want it, please follow the return process above.

10. Contact us

Company: Auro Technology Limited
Email: kyra@aurocn.com
Phone: +86-18032215092
Address: Room 1607, Trend Centre, 29-31 Cheung Lee Street, Chai Wan, Hong Kong
Response time: within 24 hours on business days