Política de envío
We ship free to the United States and worldwide, with no minimum order value. Selected products ship from our US warehouse for faster delivery within the United States.
1. Processing time
- Orders are processed and dispatched within 1–2 business days (Monday to Friday), counted from the moment your payment is confirmed.
- Order cut-off: 4:00 PM China Standard Time (GMT+8). Orders placed before the cut-off on a business day are processed that day. Orders placed after the cut-off, at the weekend, or on a Chinese public holiday are processed on the next business day.
- During peak periods — Chinese New Year, Black Friday, and major promotional events — processing can take longer. If that happens we will email you with an updated estimate rather than leave you guessing.
- Pre-order items follow the timeline shown on their product page and may fall outside the times above.
- Orders leave us with standard international express services. If you need a specific carrier, contact us at kyra@aurocn.com before your order is dispatched and we will do what we can to arrange it.
Total delivery time = processing time + transit time. The transit times in section 2 do not include processing time, so please add both figures together when you plan for your order's arrival.
2. Delivery times
Delivery time depends on two things: the warehouse your order ships from, and where it is going.
| Shipping from | Products | Destination | Transit time |
|---|---|---|---|
| US warehouse | HA Filler, 2ND Angelfill PLLA Filler, CaHA Filler | United States | 3–5 business days |
| International warehouse | All other products | United States | 10–15 business days |
| International warehouse | All products | Rest of the world | 10–15 business days |
Two things worth knowing:
- The US warehouse serves United States addresses only. An order for HA Filler, 2ND Angelfill PLLA Filler or CaHA Filler with a delivery address outside the United States is fulfilled from our international warehouse and follows the transit time in the final row above.
- Transit time is counted in business days — Monday to Friday, excluding public holidays — and starts from the date of dispatch, not the date you place your order.
Every figure in the table is an estimate based on our carriers' standard performance. It is not a guaranteed delivery date.
3. Multiple-item orders and split shipments
Some orders contain products held in different warehouses. When that happens your order ships as more than one parcel:
- You will receive a separate tracking number for each parcel.
- The parcels may arrive on different days, and we cannot guarantee that they will arrive together.
- Splitting your order costs you nothing extra — shipping remains free either way.
If you would prefer your order not to be split, contact us before dispatch and we will discuss the options with you.
4. Tracking your order
- Once your order is dispatched you will receive a shipping confirmation email containing your tracking number and carrier details.
- Tracking numbers can take 24–48 hours to become active in the carrier's system. An inactive number immediately after dispatch is normal.
- If you have not received tracking information within six business days of placing your order, email us at kyra@aurocn.com and we will investigate straight away.
- For international deliveries, tracking may update more slowly once the parcel reaches your country's local postal service. The same tracking number usually continues to work on your local carrier's website.
5. Delays
Delivery estimates assume normal conditions. Transit can be extended by causes outside our direct control, including carrier backlogs, severe weather, public holidays and peak periods.
Where a carrier notifies us of a delay affecting your order, we will pass that information on to you by email — you will not be left to discover it from a tracking page.
If your parcel has not arrived within 10 business days after the estimated delivery date, email us and we will open an investigation with the carrier on your behalf.
6. Lost or misdelivered parcels
If tracking shows your parcel as delivered but you cannot find it, contact the carrier with your tracking number and let us know — we will look into it with you.
7. Address accuracy and order changes
- Please check your delivery address carefully before completing checkout. An incomplete or incorrect address is the single most common cause of a delayed delivery.
- If you spot an error, contact us immediately — we can amend your address up to the moment of dispatch.
- An order can be cancelled or amended within 24 hours of being placed, provided it has not yet been dispatched. After 24 hours your order has entered production. See our Cancellation Policy.
- If a parcel is returned to us because the address supplied at checkout was incomplete or incorrect, we will contact you to arrange redelivery. Redelivery is charged at the carrier's published rate.
8. Damaged, defective or incorrect items
Please inspect your parcel when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 14 business days of delivery at kyra@aurocn.com, quoting your order number and attaching photographs of the item and its packaging.
Please contact us first — we will review your case and confirm the options available to you. The full process is set out in our Returns & Refunds Policy.
9. Public holidays
Our facility follows the Chinese public holiday calendar, including Chinese New Year, when dispatch can take longer than the estimates above. Any extended closure will be announced on this page so you can plan around it.
10. Disclaimer
- All delivery timeframes described in this policy are estimates, not guaranteed delivery dates.
- We are not liable for delays arising from circumstances beyond our reasonable control, including carrier operational issues, severe weather, natural disasters, industrial action and public health events.
- We reserve the right to update this policy. Changes take effect when posted on this page, and the date at the top reflects the most recent revision.
11. Contact us
- Company: Auro Technology Limited
- Email: kyra@aurocn.com
- Phone: +86-18032215092
- Address: Room 1607, Trend Centre, 29-31 Cheung Lee Street, Chai Wan, Hong Kong
- Response time: within 24 hours on business days
If your question is urgent, include your order number in the subject line and we will get to it faster.